TY  - BOOK
AU  - "Besterfield,Dale H."
AU  - "carole Besterfield-Michna, Mary Besterfield-Sacre"
TI  - Total Quality managemnt
SN  - 978-93-325-3445-2
U1  - 658.562 
PY  - 2015///
CY  - India
PB  - Dorling Kindersely
ER  -