TY  - BOOK
AU  - "Whiteley, Richard C."
AU  - "Hessan, Diane"
TI  - Customer centered growth: five proven strategies for building competitive advantage
SN  - 0-7126-7712-7
U1  - 658.812 
PY  - 1996///
CY  - U.S.A.
PB  - Addison Wesley
ER  -