TY  - BOOK
AU  - "Watkins, Charles"
TI  - "Marketing, sales and customer servicers": understanding the theory and practice of selling through service
SN  - 0-85297-511-2
U1  - 658.8 
PY  - 2002///
CY  - India
PB  - A.I.T.B.S.
ER  -