000 00428nam a2200169Ia 4500
008 160902s9999 xx 000 0 und d
020 _a81-7554-095-8
040 _cPK-GjGUL
082 _a658.8
_bWIL-P
100 _a"Wilson, Charles"
245 0 _aProfitable customers
_b"how to identify, develop and retain them"
250 _a2nd ed
260 _aIndia
_bKogan Page
_c1999
300 _a184
546 _aEng.
942 _cBK
999 _c1853
_d1853