000 00403nam a2200169Ia 4500
008 160902s9999 xx 000 0 und d
020 _a0-7506-5740-5
040 _cPK-GjGUL
082 _a658.562
_bOAK-T
100 _a"Oakland, John S."
245 0 _aTotal quality management
_btext with cases
250 _a3rd ed
260 _aU.K.
_bELSvier
_c2003
300 _a483
546 _aeng
942 _cBK
999 _c6920
_d6920