| 000 | 00424nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 160902s9999 xx 000 0 und d | ||
| 040 | _cPK-GjGUL | ||
| 082 |
_a658.8 _bZEI-S |
||
| 100 | _a"Zeithaml,Valarie A." | ||
| 245 | 0 |
_aServices marketing _bintegrating customer focus across the firm |
|
| 250 | _a5th | ||
| 260 |
_bMcgraw Hill _c2011 |
||
| 300 | _a763 | ||
| 546 | _aEng. | ||
| 700 | _a"Bitner,Mary Jo" | ||
| 942 | _cBK | ||
| 999 |
_c9644 _d9644 |
||